Zombie Couple Video AI sells one-time packs of 20, 60 or 100 credits. Each 12-second video uses between 10 and 160 credits according to the quality and resolution shown before creation. The default Standard 720p video uses 20 credits. There are no monthly or annual renewals and no extra payment to unlock a completed result.
1. Credit returns and cash refunds are different
A generation-credit return restores the exact credits consumed by a failed task, not the entire purchased pack. A cash refund returns eligible purchase money through the payment channel and revokes the corresponding purchased credits. Confirmation of one does not mean the other has occurred.
2. Upload and photo-check failures
Photo upload or suitability-check failures before generation do not consume generation credits. We identify the affected photo and give a usable reason where possible. Choosing photos, changing a draft or viewing pricing does not itself submit a paid generation.
3. Confirmed technical failures
If a confirmed technical failure prevents delivery, we return the task's original charged credits once against its original debit. Repeated callbacks, refreshes and support requests do not create extra returns. The interface indicates whether credits were deducted, a return is pending or the return completed. No cash refund is issued automatically merely because generation credits were returned.
4. Delays and existing results
A slow queue, estimated-progress plateau, closed browser or timeout does not by itself prove failure. We reconcile the same task before confirming its outcome. If the video was generated but delivery needs recovery, we reuse that result without a new generation charge. Playing, downloading or restoring the same result is included. Confirming another video uses the credits displayed for that new request.
5. Entirely unused packs
You may request a full cash refund within seven days of purchase if the entire purchased pack remains unused. We review the original order and its credit activity before approval; this is not an automatic refund. Approved refunds use the original payment method where supported, and the refunded pack's credits are revoked once. Do not spend those credits during review. Under this offered full-refund rule, payment-processing fees are not an undisclosed deduction from your refund.
6. Partly used packs and delivered videos
Partly used packs require manual review and have no automatic proportional-refund promise. A successfully delivered video is not automatically refunded because of an artistic preference. AI variation does not remove remedies for defective or misdescribed services under applicable law. Duplicate charges, incorrect amounts and missing credits are reviewed separately and corrected when verified.
7. Requesting help
Open a support request with your account email, order reference, relevant task reference and the reason for your request. Do not send full card numbers, passwords or API keys. We provide a decision and, if approved, a refund reference when the payment channel supplies one. Bank and payment-provider processing times vary.
8. Your statutory rights
This policy does not limit cancellation rights or other remedies that applicable law does not allow you to waive. Where required, relevant digital-service notices or consent apply before performance begins. Credits have no scheduled expiry, but files are only available for the periods explained in our Privacy Policy.